Child Safety Standards

Last updated: May 16, 2026

Joiyn has a zero-tolerance policy for child sexual abuse and exploitation (CSAE). Any content, account, or behaviour that sexualises, exploits, or endangers minors is strictly prohibited and will result in immediate account removal and, where appropriate, referral to law enforcement.

1. Scope

These standards apply to all users of the Joiyn mobile application (available on iOS and Android) and to all content — including text, images, event descriptions, and chat messages — created or shared within the platform.

2. Prohibited content and behaviour

The following are strictly prohibited on Joiyn:

3. Minimum age

Joiyn is intended for users aged 13 and older. Users must be at least 13 years old to create an account. Users under 18 are subject to additional protections under our platform policies and applicable law.

We do not knowingly allow users under the age of 13 to create accounts. If we become aware of an account belonging to a user under 13, we will terminate that account immediately.

4. Reporting CSAE content

Any user can report content or behaviour they believe violates these standards:

All reports are treated confidentially. We do not disclose reporter identities to the reported user.

5. How we respond to reports

When a CSAE report is received:

  1. The reported account is reviewed and may be suspended pending investigation.
  2. Content identified as CSAM is removed immediately. We preserve evidence as required by applicable law.
  3. We report confirmed CSAM to the appropriate authorities, including where applicable:
    • Poland: the Dyżurnet hotline (operated by NASK) and Polish law enforcement;
    • Other EU countries: the relevant national law enforcement authority and, where available, the national INHOPE member hotline in the user's country;
    • United States: the National Center for Missing & Exploited Children (NCMEC) via CyberTipline, where required by US law (18 U.S.C. § 2258A).
  4. Accounts confirmed to have violated these standards are permanently banned.

6. Platform safeguards

Joiyn's design includes features that reduce the risk of exploitation:

7. Cooperation with authorities

Joiyn cooperates fully with law enforcement and child protection authorities in Poland, the European Union, and other jurisdictions where our users are located. We preserve and provide account data in response to valid legal process. We do not tip off users who are the subject of law enforcement requests relating to child safety.

Our initial launch focus is Poland and the EU. We comply with applicable EU and national child protection obligations, including mandatory reporting requirements where they apply. Confirmed CSAM is reported through the channels described in section 5. Where cross-border coordination is needed, we cooperate with competent authorities, including Europol where appropriate.

8. Child safety point of contact

For child safety concerns, legal requests, or regulatory enquiries related to CSAE, contact us at:

We aim to respond to child safety matters within 24 hours.

9. Policy updates

We review and update these standards regularly. Material changes will be communicated via in-app notification. Continued use of Joiyn after changes take effect constitutes acceptance of the updated standards.